You can’t fully understand the road that other people travel unless you experience it for yourself. But you can start with curiosity—and curiosity is the foundation for the psychological safety that high-performing teams require.
I illustrate this with my personal experience: before going blind, I thought I could imagine what it was like to walk in someone else’s shoes. After living on both sides, I learned that’s not possible. But leading with curiosity instead of assumptions helps us reach people where they are—not where we assume they should be.
Google’s two-year study on team performance found that psychological safety was the single characteristic all highest-performing teams shared. Psychological safety starts when people feel heard, seen, and understood—and that starts with curiosity.
Your audience leaves with: a practical understanding of why curiosity—not sensitivity training—is the foundation for building teams where diverse perspectives are actually heard and integrated.